Diagnostic Service · 2-3 weeks · Fixed scope
NetSuite Integration Audit
Your NetSuite is connected, but is it right? We trace every sync error, data gap, and financial misalignment in your integration layer, then hand you a ranked issues register and a fix plan with effort estimates. Two to three weeks, fixed scope, no discovery retainer.
Book Your AuditPipe17 subcontracts us to deliver implementations for their own customers.
Engagement
2 to 3 weeks
A diagnostic, not a rebuild
Model
Fixed scope
Quoted before we start
You receive
Issues register
Ranked, with effort estimates
You keep
The roadmap
Yours whether or not we fix it
Delivered by
Ex-Pipe17
Solution architects
Signs You Need This
Recognize Any of These?
These are the most common signs your NetSuite integration needs a professional audit.
Order & Inventory
Sync Failures
Orders not appearing in NetSuite hours after they close. Inventory counts drifting between your channels and ERP. Oversells happening because your buffer isn’t working.
- ✕Missing or delayed order sync
- ✕Inventory count mismatches
- ✕Oversells during peak periods
Finance & Accounting
GL Posting Errors
Journal entries failing or posting to wrong accounts. Month-end that never closes without manual fixes. COGS not reconciling with your channel revenue.
- ✕Failed or misposted journal entries
- ✕Month-end requiring manual fixes
- ✕COGS not reconciling
Fulfillment & 3PL
Fulfillment Gaps
Shipment confirmations not flowing back to NetSuite. Tracking data missing from your storefront. Returns not processing correctly through your 3PL connection.
- ✕Shipment confirmations not syncing
- ✕Tracking data missing from storefront
- ✕Returns not processing through 3PL
One failure, in full
The error you are living with
A channel order that will not post to NetSuite because one field was never mapped. Ops clears it by hand, every day, and nobody logs how long it takes. An audit finds every one of these and ranks them by what they actually cost you.
POST /v1/orders → SalesOrder { "orderId": "P17-8841207", "channel": "shopify:us-retail", "lines": [{ "sku": "BLK-TEE-M", "qty": 2 }], "fulfillment": { "location": "3PL-LAX-02" } } 400 custbody_channel_ref is required // held 4h 12m · cleared by hand · no root cause logged
Illustrative example, not customer data.
What the roadmap is aiming at
The audit does not fix these. It tells you which one is costing you most, what it takes to close, and in what order.
Where most stacks are
- ✕Sync errors cleared by hand, every day
- ✕Inventory drifts between the storefront and NetSuite
- ✕3PL confirmations arrive as CSV attachments
- ✕Month-end close waits on ops to finish reconciling
Where the roadmap points
- ✓Every error routed to an owner with a cause attached
- ✓One inventory position, one source of truth
- ✓3PL confirms over API, on the event
- ✓Close runs on the same data ops runs on
What the Audit Delivers
Integration Map
A full diagram of how data flows through your stack, every channel, middleware, and ERP connection annotated.
Critical Issues Register
Every error, gap, and misconfiguration ranked by severity and business impact, with root cause for each.
Remediation Roadmap
Prioritized fix plan with effort estimates. You know exactly what to fix first and what a Pipe17 implementation would resolve.
Findings Walkthrough
A 60-minute call with your tech and finance stakeholders to walk through every finding and align on the fix path.
Questions We Get Asked
What access do you need to our NetSuite?
Read access, and no production write access at any point. We work from configuration, integration logs, saved searches and record data, all of which you scope and can revoke. Nothing we do during an audit can change a transaction, a script or a setting. If your security review needs that in writing before kickoff, ask and we will put it in the engagement note.
How much of our team’s time does this take?
Usually three to four hours in total across the two to three weeks, though it depends on how much is already documented. That is a kickoff to agree scope and get access, a couple of short clarifying sessions when we hit something only your team can explain, and the 60-minute findings walkthrough at the end. If your integration is undocumented we will need a little more of the person who knows it best.
We already know what is broken. Do we still need this?
Possibly not, and we would rather say so. If you already have a fix list with root causes attached, go straight to a development engagement and put the money into the build. The audit earns its place when the symptoms are obvious but the cause is not, when fixes keep reappearing every close, or when nobody can say confidently which of your numbers can be trusted.
Do we have to use you for the fixes?
No, and the deliverables are written so you do not have to. The issues register carries root cause and business impact, and the roadmap carries effort estimates, so any competent NetSuite team can pick it up, in-house or otherwise. Same terms as our development work: what we produce is yours. We would rather be chosen for the build than assumed into it.
What if you do not find anything serious?
Then you get that in writing, with the evidence behind it, and that is worth having. Scope and price are fixed before we start, so the fee does not move with the length of the issues list and we have no reason to inflate it. A clean bill of health on your order and financial data is a reasonable thing to buy once.
Find out what is actually breaking
One engineer-led pass over your integration layer, and a prioritized remediation roadmap that is yours to keep whether or not you hire us to work through it.