Last updated: August 25, 2026
Synapse Partners Integrations S.A.C. (“Synapse,” “we,” “us,” or “our”), headquartered in Lima, Peru, operates the website synapsepartners.io and provides commerce integration and consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, and company name submitted through our contact form or scheduling tools.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
- Communications: Content of emails, messages, or other correspondence you send us.
- Professional Information: Job title, company size, technology stack, and business needs you share during consultations.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request.
- Schedule and conduct architecture strategy calls and consultations.
- Send service-related communications and project updates.
- Improve our website, services, and user experience.
- Comply with applicable legal obligations.
- Send marketing communications, where you have provided consent or where permitted by applicable law.
3. Legal Basis for Processing (EEA/UK Residents)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal information is one of the following:
- Contract: Processing is necessary to provide services you have requested or to take pre-contractual steps at your request.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and communicating with prospects, provided these interests are not overridden by your rights.
- Consent: You have given us explicit consent to process your data for a specific purpose (e.g., marketing emails). You may withdraw consent at any time.
- Legal Obligation: Processing is necessary to comply with applicable laws.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., scheduling tools, email platforms, cloud hosting), bound by confidentiality obligations.
- Business Partners: Only with your explicit consent or as necessary to deliver contracted services (e.g., Pipe17, NetSuite, third-party logistics providers involved in your project).
- Legal Authorities: When required by law, regulation, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
5. International Data Transfers
Synapse is headquartered in Lima, Peru. If you are located in the EEA, UK, or other jurisdictions with data transfer restrictions, your personal information may be transferred to and processed in Peru and the United States. We implement appropriate safeguards for such transfers, including Standard Contractual Clauses where required by GDPR.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, contact and prospect data is retained for up to 3 years from last interaction; client project data is retained for up to 7 years for accounting and legal purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format (EEA/UK residents).
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, please contact us at info@synapsepartners.io. We will respond within 30 days. EEA/UK residents also have the right to lodge a complaint with their local data protection authority.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to analyze website traffic, remember preferences, and improve user experience. These include:
- Strictly Necessary Cookies: Required for the website to function. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are only placed with your consent where required.
- Marketing Cookies: Used to deliver relevant content and track the effectiveness of our outreach. Only placed with your consent.
You may control cookies through your browser settings or our cookie consent banner.
9. Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Synapse Partners Integrations
Lima, Peru
Email: info@synapsepartners.io
Website: synapsepartners.io